Company Polices & Frequently Asked Questions
1.Shipping by UPS/
FedEx - ground Insured! For faster shipping please
call for a quote.
2.Orders ship out within
24 to 48 business hours on in stock items, if out of stock please see
below 3.Drop Shipping - No Extra Charge!
4.Marble Base and Shipping Included in price on small pieces
5.Tracking #'s are issued as soon as item is
shipped, and available to our customers.
6.Corporate & Dealer Discounts Quantity Discounts
- These discounts range from 2% - 4%. Keep in mind
our prices are already wholesale.
7.Lowest Prices Guaranteed on comparable products we
can not match prices on product made out of the USA
or that do not match our product exactly.
Payment methods excepted: You may use any major credit cards through our online
PayPal shopping cart or you can call us toll free
and we take all major credit cards over the phone.
We do not take credit cards for orders over $3000
without prior approval.
You may also pay with personal or company check or money
FR Bronze is no longer offering new credit accounts
due to the fact that we are wholesale. We require
payment upfront for all purchases. Existing
customers and Government Agencies with credit
accounts will still be honored.
Out of Stock Items
We try to maintain inventory on most items, but if
your item is out of stock we will contact you and
let you know how long it will be before the item can
be shipped and you will be given the option to keep
the order or to receive a refund. If the order
cannot be filled within 3 to 6 weeks we will
automatically process your refund. We will also
refund backorders if there are large changes in
commodities on energy prices. Unfortunately, bronze
ingot prices are affected daily by the metal market
which is very volatile. Bronze prices are also
directly affected by energy prices. The above things
can change prices without notice.
All sales on international orders are final. We do
not always ship international due to the extreme
weight of bronze, international shipping can often
be 2 to 3 times the price of the product itself. We
do not do refunds on international orders, we do
insure all international shipping against damage and
refunds can be given if the product is received
damaged. We cannot issue any refunds or replacements
until the product is returned by the buyer or the
shipper. It is especially important on large pieces
to inspect right when it is received, if it cannot
be opened immediately it is very important to have
the driver make note of any damage to the package or
Shipping is included in the price to U.S. lower 48
Shipping to Hawaii, Alaska, or any country outside
of the US will have additional shipping charges
applied if it can be done. If you have any questions
on shipping charges outside of the lower 48 states
please contact us.
Shipping is included in the price of the product, if
the product is returned the price of the product
will be refunded minus what the shipping charges
were. If you need to know the approximate shipping
costs on a piece please call us. The buyer is also
responsible for any return shipping and insurance
charges. We ship with FedEx and UPS for ground
packages, for larger packages we quote with common
freight carriers. We do not use white glove delivery
services, this means buyer will be responsible for
moving the piece, unpacking and inspection within 7
days of receiving the piece. It is best to inspect
large pieces immediately and let the driver know if
the crate package or the product has any damage on
it. Please have the driver make a note on the
shipping paperwork before you sign it.
Custom Quotes may be quoted without shipping prices
Our number one goal is costumer satisfaction:
Call us toll-free and let our friendly staff help you with your order
today. Our number one goal is costumer satisfaction.
Toll Free 1-800-664-4034
Report all damaged goods immediately. Please save
the original packing material and call or email us
to explain the damage. We will send UPS or the
proper freight company to come pick
the package up at your location. A replacement
bronze will be shipped out immediately.
It is best to inspect large pieces immediately and
let the driver know if the crate package or the
product has any damage on it. Please have the driver
make a note on the shipping paperwork before you
30-day money back guarantee on all bronzes up to 100 pounds,
in both directions. All sales are final on bronzes over 100 pounds which
include life size, monumental, and custom orders. For
bronzes over 100 pounds: Exchanges or refunds will
be made at the discretion of the management team
with a restocking fee and minus shipping/ freight in both directions.
Custom pieces are not returnable. Colors and details
are not guaranteed to be exact likeness. Patinas are
a chemical process and are not a paint. These are
artwork items and are not manufactured, therefore
every one piece is unique and one-of-a-kind.
FR Bronze provides a life time limited warranty
against defects in materials and workmanship
this excludes high polish and patina colors for any bronze we sell or
produce. Any and all defects must be reported
to FR Bronze within 72 hours of receipt of product.
All repairs and replacement costs will be assumed by
FR Bronze if deemed damaged in shipping. This warranty does not
cover any pieces that have been previously altered
or repaired by anyone else other than FR Bronze.
This warranty does not cover cosmetic modification
of/ or to the product. Proof of purchase in the form
of a bill or sales receipt must be present to obtain
warranty. This warranty does not cover bronzes which
have been damaged due to accident, misuse, abuse,
fire, flood, "Acts of God," or other contingencies
beyond the control of FR Bronze. Please keep in mind
that bronzes develop patinas and change color with
time due to aging, weather, and sun. Therefore,
colors and patinas cannot be covered.
Prices and availability subject to change without
Although we try to assure accuracy, F&R Bronze
cannot be responsible for typographical or photo
error on our web site.
This wonderful video shows the complete process of
the true and traditional lost wax casting process
from start to finish. This
complete process takes 20 to 30 days and requires a
massive amount of labor, energy and resources from
start to finish.
It is commonly thought that bronze sculptures are
simple to make and all that is required is hot
molten metal that
is poured into a mold. This video gives a great
example and is a great educational tool. This gives
understanding and respect for the entire process to
get to the final product or finished bronze using
traditional lost wax casting process.
special thanks to AP Casting - bronze
sculpture art gallery in Israel
for this great video
Secure, Friendly in-person ordering. Toll free at 1-800-664-4034